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What does this change mean for you?
1. Sales
AVA Distribution will now be the sole provider of Roland Pro A/V equipment to the Australian trade. Roland Corporation Australia will, effectively immediately, cease trading with all other Pro A/V trade customers.
Most importantly, there will be no change to Roland Pro A/V trade prices & the current discount structure.
If you do not have an existing trade account with AVA Distribution, we highly recommend you reach out to them directly to begin that conversation.
2. Pre & Post Implementation Support
For any technical questions, advice or product demonstrations, you should contact AVA Distribution directly. Their team has the training to address the majority of queries. In the unusual case that they do not have the answer on hand, they have a direct line of communication to the global team of Roland product specialists in order to deliver an accurate solution to any problem.
3. Faults: Warranty & non-Warranty
Please contact AVA Distribution. They will advise the best course of action.
4. Public Relations
For any Roland queries not covered above, you can reach out to the Roland Australia customer service team at rca.customerservice@roland.com.
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